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It always helps to talk to a real live person! You won't have the delays between answers that you do on the Live Chat function, either. The representatives will be happy to help, and if you visit their site before making your call, you'll get an estimated wait time before an agent can assist you, allowing you to decide if this is an appropriate time to do so. The Apple Support number is 1-800-APLCARE (1-80). You can also call your local Apple store to set one up. If you want to make a Genius Bar appointment or visit an Apple Authorized Service Provider (someone who does not work at an Apple store, but who Apple has certified as official help), any of the steps above will give you the option to make one if they recommend a repair. Even in more normal times, it's always been better to make a reservation before heading over, because I think we're all familiar with the extensive wait times that can accompany any impromptu trip to the Genius Bar. Currently, many people don't want to do that, and all the Apple Stores are either closed or under restrictions, so you'll want to check what's available near you before you hop in your car and drive over. You can, of course, always visit your local Apple Store in person. You will also have the option to visit Apple Support forums where users describe their issues and other users offer advice and insight. The chat and phone options will have approximate wait times before a representative can help you.

Select whether you want to Chat, Talk to Apple Support Now (on the telephone), or Bring in For Repair.

Instead of having the Describe Your Issue option like the app has, if you need to write a more detailed message about your issue, select The Topic is Not Listed.

Select the category of support you are looking for, as you would on the app (listed above).

Select your device that is in need of repair.

I did this recently for my Apple Pencil, and the process is as follows: If that is the case, my second recommendation is to visit Apple Support's website.

APPLE STORE RENO PHONE NUMBER HOW TO

Related: How to Identify Your iDevice Model Visit Apple Support's WebsiteĪs comprehensive and handy as the app is, if your device is broken you very well might not be able to access it.

The app will search for your best options, then come up with a suggested solution, either by offering an article on how to troubleshoot it yourself, or giving you the option to make an Apple Authorized Service Provider or Genius Bar appointment.

For this example, I chose Repairs & Physical Damage.

Once you've made your selection, you will be able to select an option that tells Apple more about your issue, or, if none of the options match, you can tap Describe Your Issue at the bottom to write a message to send to Apple.

Repairs & Physical Damage, Device Performance, or Subscriptions & Purchases.

Choose what type of issue you are having, e.g.

Tap the device or service you are inquiring about.

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As soon as you download it from the App Store, it will be ready to go, knowing all your registered devices and Apple subscriptions, as well as listing devices and subscriptions that you aren't registered for, letting you search for a friend or something of yours that isn't showing up as a registered device, such as a smart keyboard, a Mac accessory, or any of the programs you aren't subscribed to. The Apple Support app is by far the easiest and most comprehensive way to contact Apple.

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Now, let's look at the pros and cons of each options and figure out which one is right for you. If you want to know how to do more with your iPhone yourself, check out our free Tip of the Day! If you want to contact Apple support, your options are: Here are all your options for how to contact Apple support. But, when you're dealing with a broken device, it can be hard to know where to start. My Apple Pencil broke entirely within the first month of owning it, which led me on an Apple support journey that was easy (for the most part) and effective. Apple products are a signficant investment, and, unfortunately, sometimes they stop working. This article will tell you how to contact Apple support and make a Genius Bar appointment.